Support

Help Center

Quick answers to the questions we hear most. Can't find what you need? Use the help chat at the bottom right or contact us.

Booking

How do I book a resort?+

Search for a destination or resort, choose your dates and room, then complete payment. You'll receive confirmation on WhatsApp and email.

Do I need an account to book?+

Yes. Sign in with WhatsApp OTP, email and password, or Google before completing payment so we can send your booking confirmation.

Can I book for someone else?+

Yes. You can enter a different lead guest name during checkout. The confirmation still goes to your account contact details.

What is included in a resort stay?+

The room you selected, plus any meal plan shown at checkout (breakfast, MAP or AP). Safaris are usually booked separately.

How do I change my booking dates?+

Contact support on WhatsApp or through the help chat. Date changes depend on resort availability and policy.

Which payment methods are accepted?+

Major cards, UPI and net banking via Razorpay. MyResorts never stores your full card details.

Is GST included in the price?+

Displayed totals include applicable GST unless noted otherwise. Checkout shows a clear price breakdown.

My payment succeeded but I have no booking.+

Contact support with your Razorpay payment ID. We will reconcile and confirm your stay.

How do I book a safari?+

Use Safari Booking: pick the park, zone, date and slot, then pay. Our team books the permit on the official portal and confirms on WhatsApp.

What documents are needed for a safari?+

Government ID (Aadhaar or passport as applicable) matching the names on the permit.

Is spotting a tiger guaranteed?+

No. Wildlife sightings are never guaranteed; guides maximise your chances within park rules.

How do I cancel a booking?+

Open the booking from My Bookings and request a cancellation, or message support on WhatsApp with your booking reference.

How long do refunds take?+

Once approved, refunds usually reach your original payment method in 5–7 working days, depending on your bank.

What if the resort cancels?+

If the property cannot host you, we help you rebook or process a full refund.